Customer Testimonials

Nice experience buying a used Dodge sedan at Cadillac of Calabasas. Staff was professional and low-pressure from start to finish. Beautiful facility and nice folks. It was easy to work with Chris Kelly on answering all my questions about the purchase and trade-in.

Mark is the best car salesman that I have ran across he is very professional and easy to work with and actually helps and work with you ❤️

Mark’s communication and responsiveness were top-notch. He answered all my questions clearly and made the entire buying process smooth and stress-free.

(Translated by Google) Carmen, the staff member, helped us with all our questions. Very kind. I will definitely recommend this place. (Original) Carmen en servicio nos ayudó con cualquier pregunta que teníamos. Muy amable . Voy a referir este local.

Me and my husband went to this location which was a little further away but it was worth it as Carmen in service really made sure we were helped. Coming back to this location.

Really loved my experience with this location , Carmen in service helped me with any question I had and had a great attitude.

Huge thanks to Alex at Cadillac of Calabasas for securing the best possible payment on my Cadillac LYRIQ! His customer service was excellent from start to finish. He was professional, attentive, and always available to answer my questions, making the entire process smooth and easy. I truly appreciate his effort and attention to detail. If you’re looking for a Cadillac, I highly recommend asking for Alex!

I had another wonderful experience working with Mohamed! This is my second time purchasing a car with his help, and I couldn't be happier. He is extremely knowledgeable, professional, patient, and genuinely cares about his customers. He knows his business inside and out, takes the time to answer every question, and makes the entire car-buying process smooth and stress-free. I absolutely love my new car! Mohamed is someone you can trust, and I highly recommend him to anyone looking to purchase a vehicle. Thank you, Mohamed, for another great experience!

Great experience. Would recommend buying vehicle with Cadillac of Calabasas

Frank is amazing, he deserves a raise. He is very knowledgeable, helpful and answered all our questions. Easygoing, tenative to our needs. We highly recommend working with him.

Best service ever to buying a vehicle from Brian Epps

Chris was extremely helpful and polite. He did a great job showing me the features of the car

I worked with Mark Lucatorto at Cadillac in Calabasas to lease my new AWD Optiq SUV - the experience was very smooth, and Mark did an amazing job of making me feel comfortable and not pressured while we worked out everything I needed. I would definitely recommend calling Mark, if you need a Cadillac 👍

We leased a new 2027 Cadillac Optiq from Cadillac of Calabasas last week. Our sales rep, Maria Reyes, was very professional in every way. We highly recommend Maria should you be shopping for a new Cadillac. Ken & Ann

Always a great experience with Maria Reyes. She’s easy going and solution driven with a great spirit. Makes buying a car enjoyable.

If your looking for a good deal on a Cadillac and a great sales experience, go see Maria Reyes at Calabasas Cadillac. She was able to get me the deal on the car I was searching for, answered all of my questions about the vehicle, and even arranged for it to be delivered to my home. Would definitely recommend, 5 stars!

I had a wonderful experience purchasing my Cadillac. Maria went above and beyond to make the process seamless and enjoyable. Excellent service, a beautiful vehicle, and a great price! I couldn’t be happier and highly recommend Cadillac Calabasas.

Great experience at Cadillac Calabasas. Maria was super helpful in finding a 1/1 spec Escalade that no one else seemed to have, she was great to deal with and valued my time - something that a lot of other dealers need to learn these days. Pricing was great, service was awesome. In and out of the dealer with all docs signed in less than a half hour. Very pleased. This is how buying a luxury car is supposed to be.

Maria was an absolute pleasure to work with. She helped me through every step of my car buying process seamlessly. A perfect example of how effortless car buying should be.

From the moment we walked in to our appointment with Mohamed, we felt we were in the right dealership. Mohamed took us to see the XT4 of interest. During the test drive, he answered every question and asked questions to get acquainted with us. We liked The car very much and began to negotiate. We came to a price that was agreeable by all very quickly. The car was completely detailed and gas tank topped off before we left the dealership. So very pleased. It was a 100 mile round trip, but well worth it. I recommend Cadillac of Calabasas highly.

Great service with Alex I will be back in the future to do business again

Extremely disappointing service experience, especially from a luxury brand like Cadillac. I brought my brand-new car in on Monday for several issues, including a failed telematics module and a clicking noise from the wheel. I was promised it would be ready by Wednesday, then Friday, and then they tried pushing it to the following Monday. Communication was terrible. Calls weren't returned, updates only came after repeated attempts, and I received nothing but excuses. Their explanation for the latest delay was that the replacement part received from GM was defective. Interestingly, I've heard this exact same excuse three times ... Read More

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Google - Oct 31, 2026

Extremely disappointing service experience, especially from a luxury brand like Cadillac. I brought my brand-new car in on Monday for several issues, including a failed telematics module and a clicking noise from the wheel. I was promised it would be ready by Wednesday, then Friday, and then they tried pushing it to the following Monday. Communication was terrible. Calls weren't returned, updates only came after repeated attempts, and I received nothing but excuses. Their explanation for the latest delay was that the replacement part received from GM was defective. Interestingly, I've heard this exact same excuse three times before while servicing a different Cadillac. Every time there's a delay, the explanation seems to be that GM sent a defective part and they're waiting for another one. At this point, I find that explanation very difficult to believe. After yet another delay, I asked for my car back on Friday rather than leaving it there any longer. To make matters worse, after five days at the dealership, the clicking noise still wasn't fixed, and some of my original concerns weren't even documented. Five days wasted, broken promises, poor communication, questionable excuses, and incomplete repairs. Absolutely unacceptable service from a Cadillac dealership. I would not recommend this service department.

I had the pleasure of working with Mark Lucatorto at Cadillac of Calabasas, and he's the reason we leased our Vistiq here. From the first conversation, he wasn't salesy at all. He got straight to the point, sent me all the numbers I asked for without any games, and never pushed. What stood out most was that he genuinely cared. He took the time to make sure the deal worked for us, not just for the dealership. Buying a car can be stressful, but Mark made it easy and honest. If you're looking for someone you can ... Read More

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Google - Oct 30, 2026

I had the pleasure of working with Mark Lucatorto at Cadillac of Calabasas, and he's the reason we leased our Vistiq here. From the first conversation, he wasn't salesy at all. He got straight to the point, sent me all the numbers I asked for without any games, and never pushed. What stood out most was that he genuinely cared. He took the time to make sure the deal worked for us, not just for the dealership. Buying a car can be stressful, but Mark made it easy and honest. If you're looking for someone you can trust, ask for Mark. Thank you, Mark!

Got amazing help from Alex was very knowledgeable guided me throughout the process helped me with the entire purchase highly recommend to work with him if you want to enjoy your experience

My experience was with Mohammad Ramadan and he was very kind, caring and professional throughout our visit. He had a great attitude and really took the time to understand what we were looking for. We truly appreciated his patience and help, he made the whole experience very pleasant. Highly recommend working with him.

Mohammad Ramadan is an absolute gem. We have a wonderful experience because of his warm and welcoming approach and consistency in the services he provides. Will certainly point anyone interested in Cadillac to his way.

I had a great experience with Frank. He took his time to go over the vehicle. He gave an honest and fair deal. Thanks again Feanknand Calabasas Cadillac

We had our little baby with us, so we really didn’t want to spend hours at the dealership\. But Michael and his coworker at Cadillac made everything super easy, smooth, and quick\! They were so honest, friendly, and professional\. We love our new car and had such a great experience

I recently switched from casa de Cadillac to Cadillac of Calabasas, and I couldn’t be happier. They were super easy to work with, quick and professional. The service department felt much more efficient. When I arrived, they were ready for me and I didn’t have to wait at all. Very professional, which unfortunately is not the case for most dealerships. My service advisor was Andrew Banales, and he was amazing. Always kept me informed and very friendly. I think he should get a promotion because he knows how to treat a customer.

A very good hookah lounge—better than any I’ve ever been to.

Ethan Sharpe was an incredible support in our car buying process. He was direct, warm, supportive and very respectful. He made the whole process feel so easy and comfortable. He was attentive, through and honest. Even afterwards he has had great referrals for window tint and insurance etc…. He’s been beyond helpful, so grateful.

Great guy very knowledgable I will recommend him to everyone

Chris Kelly did an amazing job and thoroughly showed us all options. Came out and greeted us personally and made us feel like family! The whole process was quick,easy, and painless. Best car buying experience we’ve ever had.

A heartfelt thank you to Alex Mollabagher at Cadillac of Calabasas! Buying a car is a big decision, and Alex made the experience feel easy and comfortable. His patience, kindness, and willingness to answer my questions meant so much to me. I’m so happy with my car and grateful for such a positive experience. Thank you, Alex, for making this purchase special! I would gladly recommend you to friends and family.

I had a fantastic experience turning in my 2024 Cadillac LYRIQ and leasing my new 2026 LYRIQ! Mark Lucatorto was my salesperson, and Mike Castillo was the manager. Both were friendly, professional, and incredibly helpful throughout the entire process. They took the time to answer all of my questions, made sure I felt comfortable with everything, and made the transition into my new lease a smooth and positive experience. I truly appreciate their outstanding customer service and the attention they gave me throughout the process. It’s refreshing to work with a team that makes you feel valued and takes the time ... Read More

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Google - Oct 23, 2026

I had a fantastic experience turning in my 2024 Cadillac LYRIQ and leasing my new 2026 LYRIQ! Mark Lucatorto was my salesperson, and Mike Castillo was the manager. Both were friendly, professional, and incredibly helpful throughout the entire process. They took the time to answer all of my questions, made sure I felt comfortable with everything, and made the transition into my new lease a smooth and positive experience. I truly appreciate their outstanding customer service and the attention they gave me throughout the process. It’s refreshing to work with a team that makes you feel valued and takes the time to get things right. This is extremely important to me as a woman who worries about getting taken advantage of when it comes to getting a new car. Thank you, Mark and Mike, for making this such a great experience! I would absolutely recommend working with them to anyone looking for a Cadillac.

Frank was amazing, walked me through every feature on my car and made sure I was comfortable before I left. Gabe made the process incredibly easy and smoothe.

Extremely Disappointing Experience – Dishonest and Unprofessional Management! Michael Castillo, the General Manager, completely wasted our time and ruined our day. We drove two hours to the Calabasas dealership, on a rainy day, with two young children in the car, after Michael personally assured us he would match the price offered by Beverly Hills Cadillac. After making the long drive and allowing them to run our credit, they suddenly changed the deal by almost $100 more per month! What makes this experience even more upsetting is that Michael didn’t even have the common courtesy or decency to come out, face us, ... Read More

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Google - Oct 22, 2026

Extremely Disappointing Experience – Dishonest and Unprofessional Management! Michael Castillo, the General Manager, completely wasted our time and ruined our day. We drove two hours to the Calabasas dealership, on a rainy day, with two young children in the car, after Michael personally assured us he would match the price offered by Beverly Hills Cadillac. After making the long drive and allowing them to run our credit, they suddenly changed the deal by almost $100 more per month! What makes this experience even more upsetting is that Michael didn’t even have the common courtesy or decency to come out, face us, and apologize for what happened. As a general manager, your word should mean something. We trusted his promise, dragged our children through a two-hour drive in the rain, and wasted an entire day, only to be treated with complete disrespect. This was one of the most unprofessional and misleading dealership experiences I’ve ever had. BUYERS BEWARE! Do not rely on verbal promises from this dealership. Get every detail in writing before wasting your time or allowing them to run your credit. Absolutely unacceptable customer service, especially from someone in a leadership position.

Ethan was my rep and he completely made the purchase seamless. He was funny, kind, and helped me out on his mother’s birthday, which was the most incredible gesture from a bright rep. I will definitely be purchasing any and all future Cadillacs from him, exclusively.

Mark is a phenomenal resource to the company. His responsiveness and his communication were great. It made the whole buying process very easy. I highly recommend going to him for your purchasing needs or leasing needs with Cadillac.

Amazing service from Chris! This was the easiest transaction and straight forward! Thank you for everything !

We stopped by Cadillac of Calabasas was great experience. Everyone was nice and professional thanks to Mohamed. The deal was easy for us to move forward. We have Great experience and we will come back to Cadillac of Calabasas. Highly recommended Mohamed

We had a great experience working with Mohamad at Cadillac! He provided excellent customer service, was patient with us during both of our visits, and took the time to show us around and answer all our questions without making us feel rushed. He also helped us get a great deal on our lease. We truly appreciate his professionalism, honesty, and friendly attitude throughout the process. If you’re looking to lease a Cadillac, I highly recommend asking for Mohamad. Thank you for making the experience so smooth and enjoyable!

Great experience

Mark made the whole experience pleasant and effortless!

My wife's Cadillac had a StabiliTrak notification pop up on the dashboard. My normal mechanic suggested that the dealer handle the issue so I took the car to the dealer as this requires a special program to diagnose. The car was serviced by my own mechanic within the last 2 weeks. The appointment was set for Tuesday at 11:00 am and I was told they couldn't even look at it till the following day. Okay that's a strike one. Two days later they informed me that a rodent chewed through a wire and I asked them to fix it ... Read More

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Google - Oct 9, 2026

My wife's Cadillac had a StabiliTrak notification pop up on the dashboard. My normal mechanic suggested that the dealer handle the issue so I took the car to the dealer as this requires a special program to diagnose. The car was serviced by my own mechanic within the last 2 weeks. The appointment was set for Tuesday at 11:00 am and I was told they couldn't even look at it till the following day. Okay that's a strike one. Two days later they informed me that a rodent chewed through a wire and I asked them to fix it and give me the part that was chewed on. They also told me the front brakes were in critical condition and that they and the rotors needed to be replaced. I explained that that is impossible as my normal mechanic had just told me there was 40% left on the brake pads. I rejected that service suggestion. Then called my mechanic who said they are trying to upsell you. In looking at the dealer's Multipoint Inspection, they show the rotors were perfectly fine (strike two). I asked the service advisor for the part that was replaced to be given to me or left in the car. It wasn't but a picture was sent to me after I had to ask for it again (strike three). So the process took 3 days. which should have one taken one. I will say the car was easy to drop off and pick up though. If you pay top dollar you should get better service.

Mohamed was awesome, had a really great experience. Highly recommend him and his team.

Serious Concern Regarding Customer Service and Loaner Availability I am writing to formally express my concern regarding the level of customer service I have experienced at Cadillac of Calabasas. Unfortunately, the treatment and overall experience have fallen far below what I would expect from a luxury automotive brand such as Cadillac. This is now the third time I have had to bring my vehicle in for service without being provided a loaner vehicle. I am currently on my third day without a loaner, despite being told by the receptionist that if I arrived on October 5th at 7:30 AM, a loaner ... Read More

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Google - Oct 7, 2026

Serious Concern Regarding Customer Service and Loaner Availability I am writing to formally express my concern regarding the level of customer service I have experienced at Cadillac of Calabasas. Unfortunately, the treatment and overall experience have fallen far below what I would expect from a luxury automotive brand such as Cadillac. This is now the third time I have had to bring my vehicle in for service without being provided a loaner vehicle. I am currently on my third day without a loaner, despite being told by the receptionist that if I arrived on October 5th at 7:30 AM, a loaner vehicle would be waiting for me at the time of my appointment. I made arrangements based on that information, only to arrive and be told that there were no loaner vehicles available. This was extremely disappointing and, quite honestly, felt like a slap in the face as a Cadillac customer. I also work for another luxury automotive brand, and from my professional experience, this is not how a luxury customer should be treated. At our dealership, we make every effort to ensure that our customers are taken care of and do not simply leave without transportation after being promised a loaner. The level of service should reflect the standards associated with a luxury brand. What has made the situation even more frustrating is that when I attempted to raise my concerns, Service Manager Carmen has not personally addressed the issue and has instead ignored my concerns. I believe that when a customer is repeatedly experiencing the same issue, especially after being given specific assurances, management should be willing to personally address the situation and provide a reasonable resolution. I am not asking for special treatment. I am asking for the level of customer service and consideration that should reasonably be expected from a Cadillac dealership. At this point, I would appreciate having this concern taken seriously and addressed by management, including an explanation as to why I was promised a loaner that was not available and what will be done to prevent this from happening again. I hope Cadillac of Calabasas understands that the vehicle itself is only part of the luxury experience. The customer service, communication, and treatment a customer receives are equally important.

We had a great experience working with Ethan! We leased an Escalade two years ago and recently realized we didn’t need the larger body style. Even though we still had a year left on our lease, Ethan made switching to a new standard size Escalade incredibly easy. I texted him, went in, and everything was taken care of so quickly and smoothly. Highly recommend Ethan, he makes the entire process stress free!

Frank went above and beyond showing me how to use my new 2027 Vistiq! Was such a great salesman! 3rd car The Green Dumpster has purchased from this dealership and will continue for years to come!

⭐⭐⭐⭐⭐ An Exceptional Cadillac Experience Thanks to Ethan Sharpe and Brian Epps! I purchased my brand-new Cadillac today, and I couldn’t be happier with the incredible experience I had thanks to Ethan Sharpe! From the very beginning, Ethan went above and beyond to make the entire process absolutely seamless. His professionalism, patience, genuine kindness, and attention to detail made me feel like a valued customer rather than just another sale. Purchasing a new vehicle is a big decision, and Ethan made every step enjoyable, stress-free, and exciting. He took the time to answer my questions, made sure I felt completely ... Read More

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Google - Sep 29, 2026

⭐⭐⭐⭐⭐ An Exceptional Cadillac Experience Thanks to Ethan Sharpe and Brian Epps! I purchased my brand-new Cadillac today, and I couldn’t be happier with the incredible experience I had thanks to Ethan Sharpe! From the very beginning, Ethan went above and beyond to make the entire process absolutely seamless. His professionalism, patience, genuine kindness, and attention to detail made me feel like a valued customer rather than just another sale. Purchasing a new vehicle is a big decision, and Ethan made every step enjoyable, stress-free, and exciting. He took the time to answer my questions, made sure I felt completely comfortable, and truly demonstrated what outstanding customer service should look like. What impressed me most was his sincerity and dedication. It’s rare to come across someone who genuinely cares about making a customer’s experience exceptional, and Ethan absolutely delivered. Cadillac is a luxury brand, and Ethan represents that standard beautifully. He made my new car purchase feel just as special as the vehicle itself! If you’re considering purchasing a Cadillac, do yourself a favor and ask for Ethan Sharpe. You won’t regret it! Thank you, Ethan, for making today such a wonderful and memorable experience. You have earned a customer who will gladly recommend you to family and friends! Five stars aren’t enough! ⭐⭐⭐⭐⭐

My husband and I had a great experience with Frank. He was outstanding from start to finish, extremely knowledgeable, efficient, and genuinely respectful. He listened to our needs, guided us without any pressure, and made the entire process smooth and comfortable. Walking into a dealership can often feel intense, but Frank completely changed that for us. He truly looked after us, and we appreciated his professionalism and care.

Brian Epps was great!!! Very knowledgeable and efficient with answering my questions or obtaining the needed info within a timely manner. Great job!!!

Chris K was great. Excellent experience, very helpful and informative.

1. Can’t get the Cadillac recall done within the timeframe they promised. 2. No loaner vehicle, and have to wait for ~30 mins for the enterprise shuttle to pick it up. 3. No prior communication with enterprise so enterprise provided a Chevrolet Trax with empty tank as the rental. 4. They should downgrade to service some lower-end vehicles. Oh, even Nissan reserved nice loaner vehicles for their customers with a BRAND NEW vehicle IF you had the RESERVATION.

I’ve now visited Cadillac of Calabasas four times, and unfortunately I’ve experienced a consistent lack of customer service from Tom at the front service desk. On my first visit, I explained that my 2019 Cadillac Escalade came with complimentary oil changes through my purchase agreement. Instead of simply helping, Tom made me feel like I was trying to avoid paying for the service before finally verifying my contract with the selling dealership, he even mentioned to person that was there “he obviously doesn’t want to pay “ On another visit, Tom told me I would have to wait hours ... Read More

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Google - Jul 29, 2026

I’ve now visited Cadillac of Calabasas four times, and unfortunately I’ve experienced a consistent lack of customer service from Tom at the front service desk. On my first visit, I explained that my 2019 Cadillac Escalade came with complimentary oil changes through my purchase agreement. Instead of simply helping, Tom made me feel like I was trying to avoid paying for the service before finally verifying my contract with the selling dealership, he even mentioned to person that was there “he obviously doesn’t want to pay “ On another visit, Tom told me I would have to wait hours before my vehicle could even be checked in. Meanwhile, Andrew, standing right next to him, checked me in almost immediately. That was when I started noticing a pattern. Today, on my fourth visit, Tom once again didn’t greet me or acknowledge me in any way. At a luxury dealership, a simple “Good morning” or “How are you?” shouldn’t be too much to expect.itll be great to look back at your cameras . As a business owner, I know customer service is everything. I want to give credit where it’s due because Andrew has been outstanding every time I’ve dealt with him. He has always been professional, welcoming, offered me water, and even arranged a courtesy ride. He represents the level of service I expected from Cadillac. I hope management recognizes employees like Andrew and addresses the customer service issues at the front desk because the ownership experience should match the quality of the Cadillac brand.

I recently purchased a Cadillac Escalade IQL from Cadillac of Calabasas, and I couldn’t be happier with the experience - largely thanks to Antonio. From the very first phone call, he was knowledgeable, responsive, and genuinely helpful in working out a great deal for me. Since I live far from the dealership, almost the entire process was handled over the phone, and Antonio made it seamless. He answered every question thoroughly, kept things transparent, and never made me feel pressured. By the time I finally drove down to complete the paperwork, everything was already lined up - quick, smooth, ... Read More

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DealerRater - Jul 28, 2026

I recently purchased a Cadillac Escalade IQL from Cadillac of Calabasas, and I couldn’t be happier with the experience - largely thanks to Antonio. From the very first phone call, he was knowledgeable, responsive, and genuinely helpful in working out a great deal for me. Since I live far from the dealership, almost the entire process was handled over the phone, and Antonio made it seamless. He answered every question thoroughly, kept things transparent, and never made me feel pressured. By the time I finally drove down to complete the paperwork, everything was already lined up - quick, smooth, and hassle-free. Antonio’s expertise on the Escalade IQL was impressive; he clearly knows the product inside and out and made sure I felt confident in my purchase. If you’re considering a Cadillac and want a sales professional who’s honest, efficient, and easy to work with even from a distance, ask for Antonio at Cadillac of Calabasas. Highly recommend!

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Hate to be this guy - Stood in the service center for nearly 5 minutes and had 5 service people who were so preoccupied that I never even got a greeting. I understand they’re busy but to be ignored while standing at the door looking at them. But Jacob came in and saved the day. He’s new … so they’ll break him in soon. Hope not but culture is stronger than words.

Stay far away from this dealership. They used to be good, but now with new ownership the reps know nothing about cars. Their write ups are horrible. I brought my vehicle issue in for well known GM issues and I was told the fuel system had to be replaced and it would for sure fix the problem. I picked my vehicle up and immediately had to bring it back for the GM “shutter.” I waited another week for them to fix it and still the same problem. I brought it back and spoke with the head technician who didn’t ... Read More

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Google - Apr 1, 2026

Stay far away from this dealership. They used to be good, but now with new ownership the reps know nothing about cars. Their write ups are horrible. I brought my vehicle issue in for well known GM issues and I was told the fuel system had to be replaced and it would for sure fix the problem. I picked my vehicle up and immediately had to bring it back for the GM “shutter.” I waited another week for them to fix it and still the same problem. I brought it back and spoke with the head technician who didn’t even know what size engine was in the car. The GM technical bulletin suggests a fluid flush on the transmission or torque replacement. Instead this dealership wants to do a full transmission replacement because transmission parts are over their head and suggested to take it to a private transmission shop. On top of that their head technician has failed to call me back two days in a row after being promised multiple times. Do yourself a favor and look up all the major recalls on Cadillac and stay away. This dealership has made me lose faith in all GM products.

Beware that this dealer will install old used parts without mention while charging for full cost of new OEM parts. In addition, management has ignored multiple emails requesting clarification and resolution. We I would recommend Thousand Oaks and Beverly Hills for a much better service.

Beware that this dealer will install old used parts without mention while charging for full cost of new OEM parts. In addition, management has ignored multiple emails requesting clarification and resolution.

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Their service became horrible to deal with. Definitely not going to work with this guys anymore. I’d rather do the drive to Thousand Oaks to be treated with more respect.

I took my Cadillac Escalade IQ to the service center in Calabasas, and I have to say I’m extremely disappointed. Initially, they told me the vehicle was ready, but I specifically asked if the issue (a broken second-row headrest) had been fixed. They assured me I could pick it up and that it could be addressed later. I insisted I only wanted it back once fully fixed. They agreed. Later, when I returned to retrieve personal items from the car, they again told me it was ready, everything resolved, and offered me the keys. Trusting their word, I thought ... Read More

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Google - Mar 2, 2026

I took my Cadillac Escalade IQ to the service center in Calabasas, and I have to say I’m extremely disappointed. Initially, they told me the vehicle was ready, but I specifically asked if the issue (a broken second-row headrest) had been fixed. They assured me I could pick it up and that it could be addressed later. I insisted I only wanted it back once fully fixed. They agreed. Later, when I returned to retrieve personal items from the car, they again told me it was ready, everything resolved, and offered me the keys. Trusting their word, I thought the problem was fixed. But once I left, I realized they had done nothing. The headrest issue was still there. I was forced to arrange another pickup and lost more time. They blatantly misled me twice, trying to hand back an unfixed car. This kind of dishonesty is unacceptable, and I cannot recommend their service at all.

Chris Kelly was wonderful in helping us get the vehicle we needed and at the right price! It is a reflection on Cadillac of Calabasas and its a Great one! Everyone did a great job!! No pressure, just kindness and answers!

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Chris Kelly was outstanding to work with — extremely informative, responsive, and always available to answer our calls. The entire process was simple and efficient. We purchased the vehicle site unseen, overnighted the paperwork, and everything moved seamlessly. The vehicle was delivered to Las Vegas the very next day and immediately entered our up-armor process to NIJ Level IIIA standards by GArmor HMMWV Land, Air & Sea. A smooth transaction from start to finish. Highly recommend.

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I cannot say enough wonderful things about Brandon Rivera. I recently brought my Lyriq in because the charging door was jammed and wouldn’t close. It turned out the battery inside the charging unit had died — something we never would have guessed. With President’s Day weekend approaching and our family trip to Mammoth Lakes (chatgpt://generic-entity?number=2) planned, I was honestly stressed. We rely on this vehicle for a safe, smooth mountain drive, and with our Handicap Plate — especially important for my husband as he recovers from back and knee surgery — we truly needed our car back quickly. Brandon ... Read More

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DealerRater - Feb 16, 2026

I cannot say enough wonderful things about Brandon Rivera. I recently brought my Lyriq in because the charging door was jammed and wouldn’t close. It turned out the battery inside the charging unit had died — something we never would have guessed. With President’s Day weekend approaching and our family trip to Mammoth Lakes (chatgpt://generic-entity?number=2) planned, I was honestly stressed. We rely on this vehicle for a safe, smooth mountain drive, and with our Handicap Plate — especially important for my husband as he recovers from back and knee surgery — we truly needed our car back quickly. Brandon went above and beyond, as he always does for us. He understood the urgency, treated our situation with compassion, and made it happen. His professionalism, kindness, and genuine care make every service visit seamless and reassuring. We never feel like “just another customer” — we feel taken care of. I’ve completely fallen in love with my Azure Blue Lyriq. Strangers often stop me in Costco (chatgpt://generic-entity?number=3) parking lots asking how I like it, and I happily sing its praises — along with the incredible team at Cadillac of Calabasas. When our lease is up, there’s no question we’ll be returning for another Cadillac. In fact, I was so grateful for the outstanding service that I baked my homemade baklava and brought it to the team over the holidays. That’s how much they’ve made us feel like family. Brandon consistently exceeds expectations, and we are ever grateful for his kindness and dedication. Truly — how could I ever drive anything else again?

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If I could give 0 stars I would entirely. I very much dislike Andrew, his attitude is uncalled for. Carmen is also not extremely lovely. She has a lot of attitude and treats people poorly. Its truly unfortunate. I ended up bringing my car somewhere else to get it fixed as both of them were completely bothered when I was needing help !

Michael Castillo should be fired. First time I understand what is a car salesman, say one thing and do another.

We have been taking our XT5 to this location since we purchased it in 2022 and have had nothing but great experiences. Our latest visit has had us doing some serious reconsideration, however, as the communication was pretty much nonexistent when it came to the recent work that was required on our vehicle. We dropped the car off first thing when they opened on Saturday morning after getting a "Service Transmission" warning (despite only have 33k miles on it) to get a diagnosis and were told that they would reach out to us and let us know. This was ... Read More

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Google - Dec 9, 2025

We have been taking our XT5 to this location since we purchased it in 2022 and have had nothing but great experiences. Our latest visit has had us doing some serious reconsideration, however, as the communication was pretty much nonexistent when it came to the recent work that was required on our vehicle. We dropped the car off first thing when they opened on Saturday morning after getting a "Service Transmission" warning (despite only have 33k miles on it) to get a diagnosis and were told that they would reach out to us and let us know. This was at 9:00 AM. By 2:30, after having received no word, I tried calling, getting a message saying that they were closed. You can imagine my shock, considering that, 1. I had no idea about the status of my car and they would not reopen until Monday, and 2. their website claimed they were open until 5. By Monday morning, I called and attempted to reach my service adviser, Branden, and had to leave a message, asking that he call me. Nothing. My wife called and spoke with a woman who told her that "somebody would get back to her"... nothing. It was not until near the end of the day on Monday that the adviser finally let us know that it was thowing a code for a Transmission Control Module (a $2200 issue for a car with so few miles is a shame, to say the least). The work was okayed at that point and we were told the part would arrive on Tuesday (it did not arrive until Wednesday) and the work should be done by Friday. On Wednesday she called for a status report and had to leave yet another message - nobody got back to her. I called and tried to get through... no luck. We left a couple more messages on Friday, needing to know if it would be safe for us to pick up the car that day, having to leave yet another message with a female as the adviser was "not available". They never called back. It was not until around 4:30 on Friday evening that we finally learned the car was ready and they arranged a Lyft to pick my wife up to go pick up the car. The gentleman who handed her the keys (not Branden), would not even look her in the eye. The car drove sluggish and a few days later the check engine light came on. We had it scanned and it showed a code that further investigation revealed was directly related to the work that had been done -- it was a known issue that GM had issued a Service Bulletin on having to do with the necessity to reprogram the Chassis Control Module after having replaced the Transmisson Control Module. This was obviously not done, so we grudgingly had to take the car back in on the same morning that we were scheduled to leave on a short vacation. To their credit, they recognized the mistake and concurred with the diagnosis, subsequently making the necessary fix. After complaining to Branden about the poor communication, he made sure to contact us and let us know what was going on after the diagnosis and repair was completed. We finally picked up the car following our trip, finding it odd that they that opted to unplug the dash cam (still have no idea what that was for, but hope there was a valid reason). Like I stated at the start, we had previously had nothing but very positive interactions with this dealership, feeling that they went above and beyond. This latest interaction has made us decide that we will probably take our business elsewhere, however, which is too bad, as the location is convenient.

I brought my vehicle in for a serious brake issue and provided a 3-minute video clearly showing the noise, along with visible scratches on the brake rotor. Despite this, Val and the maintenance team took 4 hours, did a short test drive, and then told me they could not duplicate the issue. What’s even more disappointing is that they did not even inspect or take apart the brake system, even though the evidence was obvious and the problem occurs every time I drive. Scratches on the rotor and audible grinding noises are safety concerns that should not be dismissed. I ... Read More

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Google - Nov 24, 2025

I brought my vehicle in for a serious brake issue and provided a 3-minute video clearly showing the noise, along with visible scratches on the brake rotor. Despite this, Val and the maintenance team took 4 hours, did a short test drive, and then told me they could not duplicate the issue. What’s even more disappointing is that they did not even inspect or take apart the brake system, even though the evidence was obvious and the problem occurs every time I drive. Scratches on the rotor and audible grinding noises are safety concerns that should not be dismissed. I expect a service department to evaluate issues thoroughly—especially when I bring clear video proof. Unfortunately, my concerns were not taken seriously, and the vehicle was returned to me without a proper diagnosis. This experience was extremely frustrating and does not reflect the level of service I expect.

If I can rate my visit 0 stars I would. I was interested in trading in my vehicle for a Sport Platinum and I received numbers from Brayden for a Luxury. I don’t appreciate this dealership wasting my time.

Only visit service here, they are excellent. Sales will ignore you.

It is sad to see how greed always trumps loyalty, no wonder many brands go under because they are screwing the very base that keeps them going. Let alone military service means nothing to them, if you are a veteran don't bother going there. I got my own financing from Bofa with a decent APR of 5.7% for a brand new car. The Finance Manager refused to sell the vehicle stating: we're making nothing on your financing, we want you to take ours at 8.9%, plus a forced $2000 on extra dealer options. Even on the trade there was a $12k ... Read More

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Google - Sep 14, 2025

It is sad to see how greed always trumps loyalty, no wonder many brands go under because they are screwing the very base that keeps them going. Let alone military service means nothing to them, if you are a veteran don't bother going there. I got my own financing from Bofa with a decent APR of 5.7% for a brand new car. The Finance Manager refused to sell the vehicle stating: we're making nothing on your financing, we want you to take ours at 8.9%, plus a forced $2000 on extra dealer options. Even on the trade there was a $12k gap. I guess the window sticker price is not enough those days. I've been a loyal Cadillac customer for over 20 years and active duty. Today, for Cadillac of Calabasas loyalty and service means nothing unfortunately, greed is the new shiny name on the building. You might want to take your business somewhere else, honestly!

Went to test drive a Blackwing CTS and was told, “We don’t allow test drives of a Blackwing.” Seriously? This is a $100,000 car. So is the Escalade I test drove without issue. I’ve even test driven a McLaren worth over $400,000—no problem. Their brilliant alternative? I could sit in the passenger seat while the salesman drove me around. Laughable. At that point, no need to say another word—everything about their attitude spoke volumes.

Our manager was a bit strange. He didn't want to answer questions, constantly rolled his eyes, didn't answer calls, and didn't call back.

My experience at Calabasas Cadillac was one of the worst I’ve ever had with any dealership. The customer service was extremely irresponsible and lacked knowledge. When my car displayed a warning code,later confirmed by the corporate office at GM,they continued to deny the issue until I showed them the email I had received directly from a GM representative. Even more frustrating, when I picked up my car, I noticed the seat settings had been changed. I asked a representative for help resetting them, but he didn’t know how and told me to drive the car back ... Read More

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Google - Jul 10, 2025

My experience at Calabasas Cadillac was one of the worst I’ve ever had with any dealership. The customer service was extremely irresponsible and lacked knowledge. When my car displayed a warning code,later confirmed by the corporate office at GM,they continued to deny the issue until I showed them the email I had received directly from a GM representative. Even more frustrating, when I picked up my car, I noticed the seat settings had been changed. I asked a representative for help resetting them, but he didn’t know how and told me to drive the car back into the service department just to have it adjusted. After I left with the car, I noticed it they didn't even touch the car which should go by error or warring code and check the electerical part....instead had been test-driven for over 30 miles and there was a strong smell of smoke which I never ever smoked in my whole life. When I called to report this, they denied everything again. This has truly been one of the worst dealership experiences I’ve ever had,especially disappointing for a brand like Cadillac.

If I could give this dealership a zero Stars I would do so they don't have sufficient service writers they had two service writers two service writers Tom Lang and another gentleman I put my car in the shop they kept it for almost 2 weeks all I asked for was a make a key and to check why my service engine light was on he explained to me that the service engine light was on due to the fact of a default defective mass air flow sensor I told him I didn't want it after market part I ... Read More

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Google - Jun 19, 2025

If I could give this dealership a zero Stars I would do so they don't have sufficient service writers they had two service writers two service writers Tom Lang and another gentleman I put my car in the shop they kept it for almost 2 weeks all I asked for was a make a key and to check why my service engine light was on he explained to me that the service engine light was on due to the fact of a default defective mass air flow sensor I told him I didn't want it after market part I want the OEM part supposedly they ordered a OEM part and install and found out that that two part was defective and I get a 2-year warranty on part and labor Tom Lange should be fired he never returned my calls the receptionist had to do the research to find out what's going on Tom Lange is a horrible representative of Cadillac of Calabasas a dealership I would never return to and I hope that they go out of business they claim they ordered a part worst experience ever with a dealership

I had the most delightful car buying experience EVER and I have purchased quite a few in my days! Alex M. (Sales Representative) , Ryan (finance manager), and Michael (sales manager) are extremely professional, friendly, and customer-centric. Their listed price for the vehicle purchased was accurate, I was not subjected to any of those silly games most dealerships play with hidden fees and unnecessary add ons. I got an amazing deal on a CT4 for a phenomenal value, so much so I drove over 2.5 hours from the Inland Empire just to purchase at Cadillac at Calabasas. The purchasing process was seamless ... Read More

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DealerRater - May 26, 2025

I had the most delightful car buying experience EVER and I have purchased quite a few in my days! Alex M. (Sales Representative) , Ryan (finance manager), and Michael (sales manager) are extremely professional, friendly, and customer-centric. Their listed price for the vehicle purchased was accurate, I was not subjected to any of those silly games most dealerships play with hidden fees and unnecessary add ons. I got an amazing deal on a CT4 for a phenomenal value, so much so I drove over 2.5 hours from the Inland Empire just to purchase at Cadillac at Calabasas. The purchasing process was seamless and expeditious, I was in and out in a couple of hours. The dealership is very new, modern, immaculate, and easily accessible, it's right off the freeway. I would definitely trek to do it again if I had to. This is my fourth and I don't anticipate it being my last Cadillac purchase. I will definitely purchase from this dealership again. Kudos to the staff, especially Alex! SHANI F.

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We had a positive and smooth experience purchasing our vehicle here. Alex made the process so easy, we highly recommend asking for him. We also always use this dealership for our service and we have had many positive experiences. We would highly recommend Cadillac of Calabasas.

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This was the worst service I’ve ever experienced. I scheduled an appointment through their website and received an email saying it would be confirmed shortly. Later, I got another email confirming the appointment. Now, after a week, a rude and unapologetic representative named Sean left me a voicemail saying the appointment was canceled — no explanation, no apology, nothing. I called him to ask why, and all he said was, “That’s it. Your appointment is canceled. Go schedule another one for next week.” Then they have the nerve to advertise buying American cars? Absolutely unacceptable. This was by far ... Read More

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Google - May 13, 2025

This was the worst service I’ve ever experienced. I scheduled an appointment through their website and received an email saying it would be confirmed shortly. Later, I got another email confirming the appointment. Now, after a week, a rude and unapologetic representative named Sean left me a voicemail saying the appointment was canceled — no explanation, no apology, nothing. I called him to ask why, and all he said was, “That’s it. Your appointment is canceled. Go schedule another one for next week.” Then they have the nerve to advertise buying American cars? Absolutely unacceptable. This was by far the worst customer experience I’ve had. I'm sure no one will bother to follow up on this review either.

One of the worst dealer you can ever experience I called and I made the appointment for a service. They told me to be here at 1 o’clock. I went to the dealer and drove one hour to get to the appointment time. They told me there is no appointment and I told him I have called this number and I made the appointment. The guy name was Mike. He was telling me I’m lying. I showed him the phone number I called and I asked him if they can find the person who gave me the appointment. They ... Read More

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Google - Mar 22, 2025

One of the worst dealer you can ever experience I called and I made the appointment for a service. They told me to be here at 1 o’clock. I went to the dealer and drove one hour to get to the appointment time. They told me there is no appointment and I told him I have called this number and I made the appointment. The guy name was Mike. He was telling me I’m lying. I showed him the phone number I called and I asked him if they can find the person who gave me the appointment. They were telling me that I’m lying and they refuse to give me a service so basically I drove One hour to get to the dealer for no reason please please consider this review before you go to the dealer for your convenience, mike you don’t need to be rude and angry and anxious to customer

Purchase a $187,000 vehicle here, took it in for a service and was not offered transportation while the vehicle was being serviced. When the service advisor call me a few minutes ago, I expressed my unhappiness, the conversation ended with him hanging up on me literally, wow

Wonderful experience at Cadillac of Calabasas. I worked with Alex Mollabagher in sales. Alex is professional, knowledgeable about the product and returned all my calls/texts promptly. During the purchasing process I met Micheal David. Both Alex and Mike made the purchasing of the vehicle easy, quick and straight forward. It was a pleasure working with Alex, Mike and Cadillac of Calabasas. I still smile each time I get in the Escalade.

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These guys simply do not care. I am a Calabasas resident and wanted to support a local business and buy from them. However, they are looking for a fast sale with bad customer service. I went on a test drive with Sam Sodre in December and presented an offer for a $100 virtual Visa prepaid card for test driving a Cadillac Lyriq. Test drive went fine and Sam told me his manager had to redeem the test drive offer and the virtual card would be coming in a week. I was not ready to purchase at the time but told Sam ... Read More

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Google - Jan 13, 2025

These guys simply do not care. I am a Calabasas resident and wanted to support a local business and buy from them. However, they are looking for a fast sale with bad customer service. I went on a test drive with Sam Sodre in December and presented an offer for a $100 virtual Visa prepaid card for test driving a Cadillac Lyriq. Test drive went fine and Sam told me his manager had to redeem the test drive offer and the virtual card would be coming in a week. I was not ready to purchase at the time but told Sam I would buy in a few weeks. I followed up with Sam via text and wanted to get a quote on a different model Lyriq, but I guess he did not want to be bothered and ghosted me. I followed up three times with Calabasas Cadillac about the Visa prepaid virtual card and contacted the GM Redemption Center. The GM representative and I even called the Calabasas dealership together and still no response. Take your business elsewhere. I did and bought a Cadillac Lyriq at a dealership that answered my questions and treated me with respect.

I would have gave them zero stars if that was an option. I leased my car from them, after having several issues with the car , I took it back for service/repairs. At first my service representative, Sean, was trying to convince me not to leave the car with them ! Every issue that I pointed to, he was like that's a known issue with this car and there is no solution available, then when I left the car with them , it took them 5 days to return the car , they mentioned all issues been resolved and gave me paperwork to ... Read More

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Google - Jan 2, 2025

I would have gave them zero stars if that was an option. I leased my car from them, after having several issues with the car , I took it back for service/repairs. At first my service representative, Sean, was trying to convince me not to leave the car with them ! Every issue that I pointed to, he was like that's a known issue with this car and there is no solution available, then when I left the car with them , it took them 5 days to return the car , they mentioned all issues been resolved and gave me paperwork to sign , unfortunately I trusted them and signed the paper work without checking my car first. When I took off, I realized that they did nothing to my car and all system issues are still there (they charged warranty $572.00 for that nothing!!) Took the car back the next day , and they refused to take the car in, they responded very rude and not accepted the car, without even looking at it. I took the car to another Cadillac service center and they are working on the car , the reported that a module is not functioning in the car and the Calabasas service center should have known if they were checking the diagnostic report.There are other Cadillac dealerships not far away from this dealership and I suggest everyone to save time and money and avoid them.

Review: I had an incredibly disappointing experience at this dealership, and I strongly suggest avoiding it, especially if you’re a woman. I went in to look at a car that I had seen listed online, only to have the salesperson quote me a price nearly $10,000 higher than what was shown on the car’s listing and Carfax report. When I questioned the discrepancy, I was dismissed and patronized, as if I wouldn’t notice or understand the blatant price gouging. It became very clear they underestimated me simply because I’m a woman, treating me as though I didn’... Read More

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Google - Dec 21, 2024

Review: I had an incredibly disappointing experience at this dealership, and I strongly suggest avoiding it, especially if you’re a woman. I went in to look at a car that I had seen listed online, only to have the salesperson quote me a price nearly $10,000 higher than what was shown on the car’s listing and Carfax report. When I questioned the discrepancy, I was dismissed and patronized, as if I wouldn’t notice or understand the blatant price gouging. It became very clear they underestimated me simply because I’m a woman, treating me as though I didn’t know what I was talking about. This level of disrespect and unethical behavior is unacceptable. If you value honesty, fairness, and being treated with respect, steer clear of this dealership. They exploit and overcharge customers, assuming they won’t do their homework—especially women. Kevin and his manager Tony are the 2 people I dealt with!

I had my time wasted by this dealership. I offered to make a deposit on a car, then was told they won’t take a deposit. I then offer to purchase the vehicle in cash Via wire transfer, and pick the car up a few days later, I was also told No. This morning, i woke up and drove to the dealership to make the purchase only to find out from the salesman that the car was sold last night. I tried several times to purchase the car from this dealership and they were not willing to work with me ... Read More

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Google - Dec 20, 2024

I had my time wasted by this dealership. I offered to make a deposit on a car, then was told they won’t take a deposit. I then offer to purchase the vehicle in cash Via wire transfer, and pick the car up a few days later, I was also told No. This morning, i woke up and drove to the dealership to make the purchase only to find out from the salesman that the car was sold last night. I tried several times to purchase the car from this dealership and they were not willing to work with me at all. Worst car purchasing experience and waste of time i have had at a dealership.

What a bizarre experience! I love Cadillacs and I brought my Escalade ESV into Cadillac of Calabasas for an oil change. While I was waiting, I wound up purchasing a Lyriq for my wife. I let my salesman, Brian, know that it was great that I already had a wall-mounted charger for my Porsche Taycan installed, so I wouldn't need the $1500 installation credit offered at the time of purchase. I drove the new car home, and it turns out that a Lyriq is incompatible with a Porsche Taycan charger (I thought all chargers except Teslas were compatible). Something that ... Read More

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Google - Dec 12, 2024

What a bizarre experience! I love Cadillacs and I brought my Escalade ESV into Cadillac of Calabasas for an oil change. While I was waiting, I wound up purchasing a Lyriq for my wife. I let my salesman, Brian, know that it was great that I already had a wall-mounted charger for my Porsche Taycan installed, so I wouldn't need the $1500 installation credit offered at the time of purchase. I drove the new car home, and it turns out that a Lyriq is incompatible with a Porsche Taycan charger (I thought all chargers except Teslas were compatible). Something that my sales rep should have known and probably would have affected my decision to purchase a new car on the spot. I immediately called the sales rep back to educate him on the incompatibility issue and he said that he was going to try and get me the installation credit that was initially offered, but it would take some time and he "couldn't promise anything." I didn't hear anything back for a week, so I called the Sales Manager, Michael Castillo, SIX times over several days and never received a single call back. I even asked the receptionist to go into his office to tell him I was on the phone again, and she let me know that he would call me back. It's been a month, and there's still no word from anyone! Back to the oil change. I drove the Lyriq back and expected to pick up the car the next day (just an oil change). After two days and still no call to come pick it up, I called the service department to check on the status. They let me know that they had to put a brand new engine in it (after 31k miles), but it would be ready the next day. I never had a clue that there was an issue with the engine and never got an explanation as to what happened. I picked it up without a peep or instructions on what to do or what may have caused the issue. But I think I have a brand new engine? Anyway, I'm planning on buying the 2025 Escalade IQ. Just not from Cadillac of Calabasas!

Don't understand how this dealership gets such positive ratings. Took my Lyriq in July 31 for the jewelry drawer fix. Said they had to order it. Waited almost 4 months, no word. Called 11/21 to explain the situation and also to schedule the mandatory software update. Also explained I'm getting the dashboard red car icon with the exclamation point through it. Woman on the phone said my service person would call back. No call as of 12/2. Called to talk to service manager 12/2 and left a message early in the day. No call back 12/2 or 12/3. This place has horrible customer service, and ... Read More

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Google - Dec 3, 2024

Don't understand how this dealership gets such positive ratings. Took my Lyriq in July 31 for the jewelry drawer fix. Said they had to order it. Waited almost 4 months, no word. Called 11/21 to explain the situation and also to schedule the mandatory software update. Also explained I'm getting the dashboard red car icon with the exclamation point through it. Woman on the phone said my service person would call back. No call as of 12/2. Called to talk to service manager 12/2 and left a message early in the day. No call back 12/2 or 12/3. This place has horrible customer service, and certainly nothing approaching what I've experienced from other luxury car brands.

Unprofessional and Unhelpful Experience As a consumer, I always shop around to find the best possible car payments. After speaking with a few dealerships, I reached out to this one to ask for their best and final monthly payment offer. Instead of working with me to find a deal that fit my budget, they stopped responding to my messages. When I followed up with a phone call, they essentially told me to take my business elsewhere. This behavior is extremely unprofessional. A dealership should be willing to work with customers and explore different options to help them secure the best ... Read More

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Google - Oct 10, 2024

Unprofessional and Unhelpful Experience As a consumer, I always shop around to find the best possible car payments. After speaking with a few dealerships, I reached out to this one to ask for their best and final monthly payment offer. Instead of working with me to find a deal that fit my budget, they stopped responding to my messages. When I followed up with a phone call, they essentially told me to take my business elsewhere. This behavior is extremely unprofessional. A dealership should be willing to work with customers and explore different options to help them secure the best deal. Based on my experience, I do not recommend working with this dealership.

Post sale customer service is horrible

I had a rough couple of years and michael Hernandez At Cadillac of Calabasas Gave me the hope and confidence that i needed. He was Compassionate and very Knowledgeable about the vehicles and their functions. His smile and overall character makes this dealership shine bright ! Thank you Michael Hernandez for your above and beyond customers service ! The entire team here at Cadillac of Calabasas is outstanding!

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I’m so grateful for the help of this dealership! Shawn and Adrian in the service department have come to our aide many times! Huge help and very gracious and transparent!

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I absolutely LOVE this dealership! Both Service and Sales have really changed my mind about this dealership! First, the remodel of this building is amazing. Staff is all friendly and helpful. The service department is knowledgeable, friendly & transparent. They even have a MENU for service… their systems are modern & seamless. I highly recommend recommend Cadillac of Calabasas!

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The service dept provides exceptional service. The service manger was very personable and had answers for all of my concerns. Highly recommended dealership.

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I recently visited Calabasas Cadillac in Calabasas, California for a service appointment, and I must say, the experience was fabulous. The customer service was top-notch from start to finish. The entire team was attentive and professional. The quality of the service I received was excellent. My car was returned to me in perfect condition, and the entire process was smooth and hassle-free. I appreciated the efficiency and the attention to detail that the service department exhibited. One of the standout aspects of my visit was the overall atmosphere of the dealership. It was clean, well-organized, and welcoming, making the entire ... Read More

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DealerRater - May 14, 2024

I recently visited Calabasas Cadillac in Calabasas, California for a service appointment, and I must say, the experience was fabulous. The customer service was top-notch from start to finish. The entire team was attentive and professional. The quality of the service I received was excellent. My car was returned to me in perfect condition, and the entire process was smooth and hassle-free. I appreciated the efficiency and the attention to detail that the service department exhibited. One of the standout aspects of my visit was the overall atmosphere of the dealership. It was clean, well-organized, and welcoming, making the entire experience even more pleasant. I highly recommend Calabasas Cadillac to anyone in need of car service or looking to purchase a vehicle. They truly go above and beyond to ensure their customers are satisfied. Five stars!

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This place is running a Bate and switch scam. Do NOT do business with them, they will quote you a low price to get your interest then all of a sudden the price will change dramatically. I will never trust someone who makes fun of my intelligence and wastes my time. Stay away of that place, especially Chris

Called to make an appointment for a service and the morning receptionist Adrienne was so not enthusiastic about helping. Overall rude and lacks urgency. Not to mention, judgemental. If I’m calling you about an appointment at YOUR location whilst I have an appointment for another matter at ANOTHER location, it should not be your business as to why I need to take my car to both locations. Availability changes for separate issues and you would know that if you actually cared about your job. Terrible customer service skills.

Beware of this dealership's scam tactics. Their advertised prices are deceiving. I called Jiselle to make sure about advertised price on their web site. Drove 1 hour to see one of their new cars which advertised for $10 K off of MSRP. After the test drive, I agreed to purchase the car for the advertised price, only to be blindsided by a guy named Sam, who claimed there was only $1500 off. Stay away from Cadillac of Calabasas dillership.